iChat - What is iChat?
Developed in-house by Square1, the iChat platform is another service that is built on Square1's own IVR platform with a full admin and operator web portal.
The service allows the owner of the service to add and set up new operators / call handling staff, view stats and manage the routing of calls for each operator. There are also payment calculators. Bespoke reports can also be provided.
Operators can log in via phone or web and the service will distribute calls on a round robin basis, or directly to the operator via a pin number entered by the caller.
In the coming months, Square1 will be adding text message and also video calling to the iChat platform, this will allow service owners to fulfil their clients' requirements in every conceivable way: Mobile, Landline, Video Call or Text Message.
If you offer any type of advice over the phone then take a look at iChat.
Ideal for remote home workers offering advice such as:
- Legal Advice
- Medical Advice
- Technical Support
- Gadget Help Lines
- Psychic
The following are just some of the reasons to use iChat:
- Secure
- Reliable
- Easy to use
- Cost effective
- Call recording available*
- Pre-call whisper
- Online stats
- Online payment calculator
- Administration portal
You can use any number range with iChat -from freephone 0800 to 09 PRS service - and Square1 will offer you the very best outpayments available.
*call recording may incur a charge
HOW CAN YOU FIND OUT MORE ABOUT iCHAT?
For more information, or to arrange a meeting, please contact us or call us on 0844 499 4545. We look forward to helping you with your specific requirements and working with you in the future.
